Privacy Policy

Toys R Us Privacy Policy

Toys"R"Us (Australia) Pty Ltd is committed to responsibly managing personal information, using the National Privacy Principles of the Privacy Amendment (Privacy Sector) Act 2000, collected from customers during the course of their dealings with us as a retailer of family related products and services.

This policy will outline the following:
What personal information is collected;
How that personal information is collected during your dealings with us;
What we do with any personal information received; and
How we ensure that this information is treated in accordance with the
Privacy Act

Collection of Information
At Toys"R"Us we will only collect your personal information, such as name, address and telephone number or e-mail address, where necessary to provide you with our products and services relevant to you and your
family. Personal information may be collected from you in our retail stores, from our website or when dealing with departments located at the Store Support Centre. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so. Generally, you have no obligation to provide any information requested by Toys"R"Us, if you choose not to provide us with requested information however, we may not be able to provide you with those products or services that depend on the collection of that information, particularly if the collection of that information is required by the law.

How Personal Information is Used
Personal information is usually only requested to allow us to provide our products and services to you. Some examples of where we may need to collect this information from you are credit card purchases in store, warranties, home deliveries, in store competitions, refunds / exchanges and website promotions or offers. Toys"R"Us may also use your personal information to communicate to you our unique offers, promotions and services. You can advise Toys"R"Us that you do not wish us to send that information to you other than the main use for which we collected your personal information.

You will always have the option to unsubscribe to Toys"R"Us marketing material by clicking on the bottom section of the special offers email sent to your subscribed email. If this does not work for you, please contact us as follows:

Mail Address:
The Privacy Officer
Toys"R"Us
Locked bag 7
Regents Park NSW 2149

Telephone: (02) 9794 8999

E-Mail: privoffaus@toysrus.com.au

Personal information may be disclosed to contractors, service providers and partners of Toys"R"Us who will help us provide our marketing material to you. Your personal information will not be disclosed to any
other third party, unless such disclosure is permitted by the law or the Act. Toys"R"Us adopts policies and practices to prevent unauthorised access to our premises, system or physical storage locations. We have procedures in place which enable only authorised persons access to personal information as required. The storage and security of personal information will be reviewed at regular intervals. When a review identifies personal information that is no longer required, it will be destroyed or re-identified as soon as practical by an authorised person.

Website / Email
When you look at the Toys"R"Us Australia website (www.toysrus.com.au) we will automatically receive and record information on our server logs from your browser, including your ip address and cookie information.

The Toys"R"Us email system is monitored by our Systems Administrator and the information you have sent will be viewed by the person you sent it to and the Toys"R"Us systems administrator. Any personal information may be retained for a period of up to 7 years at which time we will either confirm that it is current or we will destroy it. It will be retained for the purpose of monitoring and protecting Toys"R"Us legal rights. This information will not be disclosed to any other person or organisation.

Access to Your Personal Information
You may request details of your personal information held by Toys"R"Us by sending a signed request to the Privacy Officer at the address above. Toys"R"Us will endeavour to respond within 14 days provided the information request meets the requirements under the Privacy Act, and we can verify the individual making the request. For most requests your information will be provided free of charge, however it may be necessary to charge a reasonable fee if the request will take substantial time to complete.

For Privacy and accuracy information Toys"R"Us relies on our customers to provide updates or changes to individual information.

More Information
Please contact the Toys"R"Us Privacy Officer at:

Mail Address
The Privacy Officer
Toys"R"Us
Locked bag 7
Regents Park NSW 2149

Telephone: (02) 9794 8999

E-Mail: privoffaus@toysrus.com.au