Shipping & delivery
We now deliver to over 2,500 postcodes across Australia. To find out if we deliver to your area use our postcode finder on the shop pages.
Exact delivery charges will be displayed when you reach the checkout. The costs vary depending on the size of the item, its weight and the number of boxes it comes in. A small table as been provided as a guide below:
- Small items (eg. Scooter and selected Change Tables) $15-$25*
- Medium items (eg. Large Bikes, Trampolines, Car Seats and selected Cots) $25-$45*
- Large Items (Backyard Play Gyms) $150*
*these are approximates and vary depending on the specific product selected, the exact delivery charge will be advised at checkout
Deliveries are made from Monday to Friday between 9am and 5pm. Once your order is placed a customer service representative will be in touch with you to organize a suitable delivery window. In most cases, delivery will be within 7 working days of your payment. You will be given a more accurate delivery time when you are contacted by our customer service representative. As a guide delivery times by region are as follows:
- Sydney, Regional NSW & ACT - 2-3 days (from the day you are contacted by a customer service representative)
- Melbourne & Regional VIC – 3-5 days (from the day you are contacted by a customer service representative)
- Brisbane – 3-5 days (from the day you are contacted by a customer service representative)
- Regional Qld – 5-10 days (from the day you are contacted by a customer service representative)
- SA & WA - 5-10 days (from the day you are contacted by a customer service representative)
For all delivery related enquiries email toysrus@dbschenker.com or call 1300 292 015.
Gift Card Delivery
Your gift card will take between 4-5 working days to get delivered to your nominated address and up to 7 days over public holiday weekends. It will arrive in the post. Express Post is currently unavailable.
