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Contact Us

Contact Toys R Us Australia - the Worlds Greatest Toy Store servicing Sydney, Melbourne, Brisbane, Adelaide, Perth and all other metro and country areas.

Telephone: (03) 9005 1750

Christmas 2020 Shipping Update

Please note that due to vastly increased orders at the moment, our customer service response and order dispatch time may take a little longer than normal.

If you are wishing to obtain an update on an order, we would like to ask you to please wait longer so that we can better attend to your order; submitting an enquiry may otherwise delay your shipment whilst we investigate.

If you have made an enquiry through our ticketed support system please be assured our service team will respond to you as quickly as possible. As this is a queued support system, contacting our team before they have responded may cause a delay in our response to you. We are also currently unable to provide customer support over the phone at this time.

Please note there are also some known delays in updates to tracking information, please allow 1-2 days for tracking updates prior to contacting our support team.

Thank you for your understanding, we look forward to providing you and your loved ones with treasured memories this Christmas Season.

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Common Questions with Answers:

Do we offer pickup? - Sorry we don't, we dispatch only from our warehouses directly to you but offer standard, express or same-day delivery dispatch services (same day is available from Melbourne only at present)

If you would like a Customer Service Representative to contact you, please complete the form below.