Version 9.2 | Effective: 4th November, 2026
We currently deliver within Australia only. We don't currently offer international delivery, including to New Zealand.
Some remote and offshore locations may be excluded from free or standard delivery, or may attract a carrier surcharge (which will be included in the delivery fee). These include WA Country (6215–6797), Northern Territory (0800–0999), Lord Howe Island (2898), Norfolk Island (2899), Christmas Island (6798) and Cocos (Keeling) Islands (6799). The delivery options and costs available for your address are always shown at checkout before you pay.
Delivery to PO Boxes is available only via Australia Post standard delivery.
Delivery costs are calculated at checkout based on the weight, dimensions and destination of your order, and all available options and their costs are shown before you pay. Where free freight is available and selected, we will select the carrier. We may offer Aramex, Australia Post Standard, Australia Post Express, and road freight for bulky items together with such other carriers as we may select. Free Click & Collect is also available within Victoria from our Clayton warehouse, except for layby orders or orders shipped from our partner warehouses. (see Part 2 of our Terms & Conditions of Sale).
Please allow up to 2 business days for us to process and dispatch your order (see Section 4). During peak periods, such as Christmas, dispatch may take a little longer. The delivery timeframes below are approximate only and should be treated as a guide. Delivery timeframes start from the date of dispatch, not the date you place your order.
| Destination | Standard | Express |
|---|---|---|
| ACT | 2–3 business days | 1–2 business days |
| NSW metro | 2–3 business days | 1–2 business days |
| NSW regional | 4–6 business days | 3–4 business days |
| NT metro | 6–8 business days | 3–4 business days |
| NT regional | 8–12 business days | 5–7 business days |
| QLD metro | 3–4 business days | 2–3 business days |
| QLD regional | 5–7 business days | 4–5 business days |
| SA metro | 2–3 business days | 1–2 business days |
| SA regional | 4–6 business days | 3–4 business days |
| TAS metro | 3–5 business days | 2–3 business days |
| TAS regional | 5–7 business days | 3–4 business days |
| VIC metro | 1–2 business days | 1 business day |
| VIC regional | 3–5 business days | 2–3 business days |
| WA metro | 6–7 business days | 3–4 business days |
| WA regional | 8–10 business days | 5–6 business days |
These timeframes are estimates. Actual delivery times can vary because of carrier network congestion, weather, peak-period volumes and the distance from our Clayton warehouse. You'll be emailed a tracking number when your order is dispatched, so you can follow its progress.
We offer free delivery on eligible orders over $149. The following conditions apply:
Orders are picked, packed and dispatched from our Clayton, Victoria warehouse. We don't have a fixed daily order cut-off time and don't guarantee same-day dispatch. Orders are processed in the order they're received, Monday to Friday, excluding Victorian and national public holidays. Orders placed on a weekend or public holiday start processing on the next business day. We may offer weekend despatch during peak times to meet demand at our discretion. Orders may be shipped in more than one consignment and may have more than one tracking number. Some items are shipped from partner warehouses; if your order includes one of these, it may arrive in separate deliveries (see Section 11).
Layby orders are dispatched within 2 business days of your final instalment clearing (see our Layby (LayUp) Terms & Conditions).
Where a product is on backorder or pre-order, the expected dispatch date is shown on the product page. The expected dispatch date should be considered a guide only and is not guaranteed. If your order contains both in-stock and pre-order items, we'll ship them separately at no extra delivery charge. See Part 4 of our Terms & Conditions of Sale for the full pre-order terms.
If there's a problem processing your order, we'll contact you by email.
We'll email you a Dispatch Confirmation with tracking details. Tracking is sent once the carrier manifest has been lodged, which is usually at the end of the day your order is packed, and the first tracking scan can take up to 24 hours to appear. All of our delivery services include tracking.
Larger orders may arrive in more than one package. If your first package arrives and something is missing, please check your tracking and Dispatch Confirmation first, as another package may still be on its way. If an item is still missing, see Section 4 of our Returns, Refunds & Warranty Policy.
Whether a signature is required depends on the delivery service:
Please check your delivery address carefully before you pay. We are not able to redirect a parcel once it has been dispatched.
If a parcel is returned to us and you no longer want the product:
If your tracking hasn't updated for several days, or your parcel hasn't arrived within the estimated timeframe, please contact us. We'll lodge an enquiry with the carrier once your parcel is 5 business days past its estimated delivery date.
If a parcel is confirmed lost in transit, we'll replace it or refund it at no cost to you. If your parcel arrives damaged or something is missing, see Section 4 of our Returns, Refunds & Warranty Policy.
Large or heavy products, including trampolines, swing sets, climbing frames, playhouses, sandpits, go-karts and electric ride-ons, are sent by road freight and need a signature on delivery (see Section 6). These deliveries:
Assembly isn't included unless it's stated on the product page.
Delivery takes longer during peak periods, particularly November and December. Christmas delivery cut-off dates vary each year and by carrier service. We publish the confirmed cut-off dates each year on this page or on our homepage ahead of the peak period.
Cut-off dates are our best estimate based on carrier advice. We can't guarantee delivery by a particular date, so we recommend ordering early.
Some products are shipped directly from a third-party partner warehouse rather than our Clayton warehouse. Where this applies, delivery times and costs are calculated separately based on that supplier's location and delivery network, rather than the timeframes in Section 2. See clause 11 of our Terms & Conditions of Sale for how this affects free delivery and change-of-mind returns.
Risk in the products passes to you when they're delivered to your nominated address (including when they're left there under Authority to Leave), or when they're collected for Click & Collect orders. Ownership passes to you once we've received payment in full.
